What is the best way to make sure John & Jane Q. Public know they have your ear? When they contact you, what is the best means of ensuring their message does not fall through the cracks without potentially adding layer upon layer of inefficiency to your office workflow?
Government offices can receive tens of thousands of requests daily for assistance. These requests sometimes come in the form of asking for assistance in understanding what is transpiring at the legislative level, while other times they may assistance navigating labyrinthine government agencies and their services. In order to be effective at representing the public, political leaders need to use the limited resources delegated to them to the best of their ability.
Our staff has experience implementing constituent communications and casework management systems (essentially, customer relationship management systems or CRMs) servicing multiple office locations to help ease the workload of busy government offices. We have also designed custom communication tools that dramatically reduced the hurdles faced by the public to communicate inquires and request government services; these solutions also lessened the time before the citizenry received back responses while also reducing the possibility of a request for assistance becoming lost somewhere during the process. We have also created some of the first websites for government offices and ensured they met the needs of all citizens by designing them so that they followed web accessibility compliance rules.
Often, implemented workflows can end up compounding the problems they are trying to solve. We at Trident Innovation have experience analyzing government service processes to reduce unnecessary waste, increasing quality assurance, and obtaining previously unachievable service objective metrics.
Additionally, when it comes to political campaigns, we have helped political leaders remain in touch with their voters with utilizing technology to successfully get reelected. Voter database management tools ensure that necessary support comes out on election day, and an effective online presence can quickly disseminate your message on issues and assist with collecting funds to support other campaign necessities.
Let your constituents know they matter by providing responsive service.
Whether it is communicating to each and every voter that you hear their individual voice, assisting them with cutting through red tape, or helping deliver other office services, Trident Innovation staff have experience successfully making it a reality.